We've made the return process super easy，just in case you're not 100% satisfied.
Eligibility & Potential Fees
Returns can be made within 15 days from the date you've received all your items in the same order. Your return package must be mailed out within 14 days from the date we sent you the return instruction.
All items must be unworn and in the original condition with the original packaging and all tags attached. Hygiene stickers (if any) must be intact. Any item that appear to have been washed or altered will not quality for a refund. The original shipping fee is non-refundable in most cases. Unless it's a quality issue or problem with the order, unfortunately, we will not cover the return shipping.
How to start a return?
You can start a return by sending an request email to us at email@example.com and briefly let us know the reason. We will get back to you very soon(at most 6 hours) with detailed instructions for the return.
Please kindly note, items sent back to us without first requesting a return will not be accepted.
How to ship the item(s) back？
Since return address will vary according to the ordered item(s) & customer location, please first contact us to initiate a return request and we will then send you the detailed return instructions within 6 hours.
In general, please pack all of the items that you want to return with their original packaging and include a slip with order number written. You could choose the cheapest method to ship at your location but it must have a tracking number.
Once you have shipped the package, please let us know the tracking number and we will follow up with you once we received the package at our facilities.
Where is my refund?
After your return request has been processed and item(s) returned to our facilities, please expect up to 7 days for the refund to be issued to your original payment method.
The original shipping fee is non-refundable.
Please contact us at firstname.lastname@example.org to start an exchange request. We will get back to you very soon (6 hours max) with detailed instructions.
What is not accepted for return?
1. Swim wear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
2. We cannot offer refunds on items with broken hygiene seal.
3. Final Sale items.
4. Made to order items. Custom made items.
5. Other items that are not accepted for return:
Swimwear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies, and pet supplies. We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned. Personal care goods (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Additional Important Information:
The express shipping fee cannot be refunded due to personal reason refund.
Still Need Help?
If you need additional support, please contact us at email@example.com